Many philanthropic organizations have only the next four months to position themselves for success this year. Given November marks the beginning the big donation season, that means there is only a limited window for completing this year’s agenda. Some organizations are focused on just surviving 2021. Others are engaging employees to solve pain points, create capacity, and get ready for the year-end donation season.
Because of the far-reaching effects of the pandemic, this year promises to bring added challenges to the philanthropic sector. To be most productive and successful, you need to ask yourself several key questions: Are employees engaged? Do they have the skill and time to solve these challenges?
Return to Office: Just when remote work procedures are running well, many foundation staff are returning to the office. Once there, what process will they perform? Is the team ready to redesign processes for in-person success?
Regular Plus Special Programs: The Chronicle of Philanthropy recently reported that charitable giving is expected to return to pre-pandemic levels. That is good news for our communities, but it means philanthropic organizations need to be poised and ready to process those forthcoming gifts and grants. In addition to managing that workload, will your foundation continue to offer emergency assistance programs? Are social justice programs also on the agenda? How will your employees find time to do their regular work, plus take on any special programs?
System Replacement Goals: How are your systems holding up? With so much new technology available, did your organization include a systems change in its 2021 plan? Will it be in the 2022 plan? If new technology is on the horizon, where will you find the skill and time to ensure successful implementation?
Hiring in the Post-Pandemic Economy: More jobs are starting to be available as the economy regains its footing. Employees are starting to take advantage of new opportunities by changing jobs. As always, it’s challenging to find great candidates. How will you attract and retain good employees? How will you get new employees up to speed quickly so they can be productive when the end-of-year rush gets underway?
The consistent thread tying these challenges together is the need to engage employees in deciding how work gets done, create more capacity, and redesign processes for maximal effectiveness. Philanthropic organizations have successfully addressed these needs and achieved their goals through our process transformation coaching and training.
Learn more about our certified process skills in this blog post: Process Certification Helps Organizations Achieve the Results They Need
Whether it is through our hybrid approach or all in-person, we help employees learn how to work more efficiently and effectively. By actively engaging employees in identifying opportunities for improvement and creating solutions, we foster an organizational culture characterized by nimble skill and empowerment.
Recently a California foundation sponsored our training and coaching package. First, through our four-hour hybrid Think Differently Concepts Workshop™, we taught attendees how to spot work steps that were value-added and those that were a waste of resources. They learned to solve these pain points. Employee feedback on the training included the following comments.
• “I liked the exercises and examples pertaining to our organization specifically.”
• “I liked working in small groups with people from other departments, and having time for questions.”
After the training, Lee meet with foundation leaders to design steps that will keep transformation skills in use.
Next, Lee coached this team in a deep dive into their gifts process. They took the process from 86 steps to 58 better steps while retaining strong internal controls. In the past, each pile of paper checks gifts was passed between staff 13 times. The team designed a new electronic, document-based process that cut handoffs in half. Error proofing is now a well-known and practiced skill.
The team will implement their new process before October so they can face the year-end donation season in a stronger position. Foundation leaders said that through this work, they expect to recapture capacity and deliver acknowledgements more quickly. They appreciated that the project was done on time and on budget. Said one leader about the combined training and coaching approach, “Lee used empathy, understanding and extensive knowledge of Community Foundations to help us streamline our process.” Added another leader, “We accomplished A LOT in a short time!”
In this blog post, learn more about how our training and coaching program works and why it is a worthwhile investment: This Year, Plan to Succeed!
The very busy year-end donation season is coming soon. Rather than struggle through that hectic season, contact Lee Kuntz to learn what you can do reach your performance goals and thrive this year.