How We Work

Empowering Skills and the Will to Act

We consistently succeed when so many other process improvement initiatives fail because we focus on employee know-how and specific sectors .

Case Studies: Innovation at Work

Our Approach to Continuous Process Improvement

We believe your employees are the right people to improve and maintain processes. They know your sector and situation best. This is why we focus specifically on process improvement training and coaching.

When your employees have the right process improvement skills, training, data and culture they can create:

  • Significant improvement
  • Measurable results
  • A culture of ongoing improvement

Who We Serve

We specialize in training and coaching organizations who serve and help others, specifically the philanthropic, public, financial and health sectors. We bring focused strategies and sector-specific continuous process improvement tools. The Result: Teams that deliver outstanding results and do outstanding good.

Meet Lee Kuntz
Certified Process Improvement Trainer, Coach, Speaker

For more than two decades, Lee has helped clients cure process pain, build skills, and achieve measurable results on time and on target. She holds a Human Centered Design Certificate, Toastmasters Advance Communicator Award, and Lean Six Sigma Black Belt. Lee graduated from the University of Minnesota Carlson School of Management with a Master’s Degree in Business Administration. Lee is passionate about using process transformation to drive positive organizational change and performance. Her free tools and case studies can be found at

About Innovation Process Design

Our clients have rated our services “excellent” in post-project evaluations for two decades. They Say:

Clients work directly with Lee Kuntz, president and founder, ensuring access to expert and experienced leadership.

Our dynamic solutions weave together the right tools from proven business process improvement methodologies.

  • Quality improvement and management methodologies including Six Sigma
  • Lean process improvement
  • Sound data gathering
  • Human centered design

Contact Lee today to discuss your challenge.