How We Work

Empowering Skills and the Will to Act

We consistently succeed when so many other process improvement initiatives fail because we focus our certified skills on employee know-how and specific sectors .

Case Studies: Innovation at Work

Our Approach to Continuous Process Improvement

We believe your employees are the right people to improve and maintain processes. They know your sector and situation best. This is why we focus specifically on process improvement training and coaching.

When your employees have the right process improvement skills, training, data and culture they can create:

  • Significant improvement
  • Measurable results
  • A culture of ongoing improvement

Who We Serve

We specialize in training and coaching organizations who serve and help others, specifically the philanthropic, public, financial and health sectors. We bring focused strategies and sector-specific continuous process improvement tools. The Result: Teams that deliver outstanding results and do outstanding good.

Meet Lee Kuntz
Certified Process Improvement Trainer, Coach, Speaker

For more than two decades, Lee has helped clients cure process pain, build skills, and achieve measurable results on time and on target. She holds a Human Centered Design Certificate, Toastmasters Advance Communicator Award, and Lean Six Sigma Black Belt. Lee graduated from the University of Minnesota Carlson School of Management with a Master’s Degree in Business Administration. These certifications help your team reach ambitious goals most effectively.

Article: Learn how this training and certification help you achieve results. 

About Innovation Process Design

Our clients have rated our services “excellent” in post-project evaluations for two decades. They Say:

Clients work directly with Lee Kuntz, president and founder, ensuring access to expert and experienced leadership.

Our dynamic solutions weave together the right tools from proven business process improvement methodologies.

  • Quality improvement and management methodologies including Six Sigma
  • Lean process improvement
  • Sound data gathering
  • Human centered design

Our DEI Statement: Engaging and Optimizing People and Operations for Greater Impact

Innovation Process Design works to unlock and optimize organizations and their employees to maximize their operations impact. Our services engage organizations in bringing diverse views into each process design. We focus on using data and practicing transparency to identify and remove bias. Through the use of proven tools and approaches, during projects we help assess and balance power to create equity and inclusion. We live our diversity, equity and inclusion values by holding ourselves accountable as we ask for and act on feedback.

Contact Lee today to discuss your challenge.