Virtual Training Can Increase Capacity to Help Communities in Need

Tag: Lee Kuntz

Virtual Training Can Increase Capacity to Help Communities in Need

May 18, 2020 | 2:40 pm

The COVID-19 health crisis has created serious needs in nearly every community, and for the philanthropic and nonprofit organizations that serve those communities it has created a unique challenge: Organizations that were already working at capacity now see even more opportunities to carry out their mission, but they are struggling to find the resources to meet those needs. Disruptions caused by a move to remote work, declines in giving, and an unpredictable stock market are all making it more difficult for organizations to meet their goals.

Employees who were already 100% committed now find they need to commit 200%. So, where does that extra 40 hours come from? Increasing your organization’s capacity to have a positive impact on targeted populations is key at this time of scarce resources; and live, online, process improvement training and coaching is the perfect tool to help build organizational muscle while keeping staff safe.

Learn more at: Virtual Training Can Increase Capacity to Help Communities in Need

Hear Lee Speak: The Secret to Recapturing Foundation Time and Capacity

May 14, 2020 | 3:28 pm

Do your foundation staff face overwhelming workloads? Are you experiencing growing responsibilities but no funding to add staff? Are you taking heat for errors? Does your big technology investment need to be better utilized to get the promised ROI?

Philanthropic leaders can learn how some have cured such pain and become heroes to their staff, audit committees, and boards. One community foundation recaptured more than 60 percent of its working time and now delivers to their community both faster and more effectively.

First, hear the concepts that are getting results. Then, identify your opportunities to improve your foundation’s capacity to do more, delight the community, and get employees home at night.

No-cost webinar time and date: May 19, 2020 at 11 am to Noon central time.

Register in advance for this webinar:
https://zoom.us/webinar/register/WN_vn7C-UlNRRSsi20APGb4lQ
After registering, you will receive a confirmation email containing information about joining the webinar.

Cure Capacity Constraints Through Live Online Think Differently Process Transformation Training™

June 8, 2020 | 10:49 am

Many foundations are working deep into the night to get COVID-19 grants out. Thank you to those colleagues who are standing shoulder to shoulder with our nonprofits to help our community at this challenging time.

The good news for these community warriors is that they can take the first step to cure this capacity pain and achieve great results through our live online Think Differently Process Transformation Training™. This nuts-and-bolts, live online training is tailor-made for foundations.  Attendees have recaptured time, delivered error-free results in half the time, maximized use of expensive technology, and created a smooth flow between departments. The secret to their success? These foundations built their process muscles through our transformation training and coaching. Then they applied these skills for ongoing improvement.

Live online training dates: September 14-17, 2020. 1:00 pm-3:00 pm CT. Class limit: 8 attendees.

Included in the training:

  • Eight hours of live, online process improvement training and coaching just for foundations.
  • A license to our hardcopy training guidebook and our process transformation template.
  • Your solution to your process problem.
  • One-on-one conversation with Lee Kuntz, process transformation coach and trainer, about putting your new skills to work.

Registration deadline: September 4, 2020. Learn more or register at: Think Differently Process Transformation Training for Foundations – September Live Online Session

Invest in Better Outcomes with Virtual Training and Coaching

April 22, 2020 | 4:33 pm

Most philanthropic and nonprofit organizations were working at or near capacity before the COVID-19 health crisis. But the virus has created serious new needs for the populations they serve, and many organizations are grappling with the disruption caused by a shift to remote work, declining donations, and an unpredictable stock market.

While it might all seem overwhelming at times, there are resources that can help with this increased demand. Live, online process transformation training and coaching from Innovation Process Design can help. This skill building resource enables organizations to increase capacity and enhance their ability to positively impact targeted populations while keeping staff safe. That means organizations can address this abundance of new opportunities without putting an undue burden on their team.

Training and coaching work together to improve existing processes and increase an organization’s capacity. Training allows organizations to create a culture of improvement while building the muscle they need to make substantive changes. Meanwhile, coaching advances that foundation by allowing organizations to take a deep dive into a specific problem.

Because COVID-19-related volatility is projected to continue for at least the next six months, taking organizations to the beginning of the giving season, increasing capacity will be essential to fulfilling the nonprofit mission. Taking a wait-and-see approach may cause organizations to miss opportunities now and require that they play catch-up instead of hitting the ground running in October. By optimizing capacity now, organizations can address existing needs and prepare to reach year-end goals.

Think about it this way: Effective coaching, which requires a foundation of training, could allow employees to recapture between 30% and 60% of their time – from 500 to 1,500 hours per year. That’s good for now, when many employees are figuring out the finer points of working remotely, and it’s also beneficial later, when operations return to normal.

Building capacity doesn’t have to disrupt operations, either. Our online meetings take place over a couple of weeks to ensure they will not take team members away from their normal workflows. Sessions are conducted in small groups, allowing for easy interaction and opportunities for all questions to be answered.

Proven tools

Innovation Process Design has years of experience helping community foundations and philanthropic organizations optimize processes and workflows. We use tech-savvy tools and engaging content to share best practices that have been proven over the past 20 years. We give employees concrete projects to work on that will help them recapture time.

That time will be more important than ever as organizations work to weather an unprecedented health crisis – and help their communities do the same.

I welcome the opportunity to answer questions, to discuss your organization’s unique challenges, and to tell you more about how virtual process improvement can help.

Thrive While Doing More: Training to Create Capacity

April 14, 2020 | 12:51 pm

Our communities need us right now. Many philanthropic and nonprofit organizations are stepping up to the challenge. Yet these organizations are already at full capacity, with stressed and worn-out employees working overtime from their homes. As both donations and management fees are temporarily down, adding staff is not an option. How can these organizations create the needed capacity to help meet community needs?

Approaches to Solve this Conundrum

Inspiration on how to overcome challenges can come from problem-solving rock stars. Albert Einstein, one of the greatest thinkers in history, said: We cannot solve our problems with the same thinking we used to create them.”

Innovative thinking is needed to survive, thrive, and provide the needed help in today’s environment. Acquiring new information and new skills often leads to creative problem solving. In today’s remote work environment, such problem-solving skills need to be taught through virtual training characterized by thought-provoking content and lively, engaging delivery.

Our Think Differently Process Transformation Training™ builds process skills effectively through live online training. Recently one foundation spokesperson shared their feedback on this virtual workshop. “We found this training both informative and energizing.” The training helped attendees identify a handful of sound process improvement ideas that they could implement. Our interactive online training teaches employees how to use tools that have consistently added value for philanthropic and nonprofit organizations.

Attendee Engagement

We are all at a different level of readiness to change how work is done. In nearly every Think Differently Process Transformation Training™ session, someone joins on with his/her arms folded, not willing to learn new concepts. This workshop uses multiple techniques to improve attendees’ readiness. By presenting information, examples, and exercises, we help attendees move from being resistant to being receptive—even to the point of driving change. Lee Kuntz, process transformation coach and trainer, frequently sees initial resisters become the strongest drivers of process and results transformation.

Tools Proven in Philanthropic and Nonprofit Industry

Do you think of manufacturing when you think about concepts such as quality management and Lean Operations? It’s true that many process improvement tools work only in a manufacturing context. But after over 20 years of serving the philanthropic and nonprofit sectors, Lee Kuntz has identified the tools that improve performance in non-manufacturing settings. These methods integrate human-centered design concepts into process improvement practices, generating impressive results. Organizations average a 52% improvement in process outcomes when they use the tools taught in our training.

Process Transformation Results

Focus on Building Process Skills

The employees who work various processes every day are in the best position to improve them. When they are the ones who identify improvement opportunities, they buy into the need for change and work diligently to put their own best ideas into practice

Therefore, our training is focused on building the skills of your employees. Our training explains proven concepts, demonstrates those concepts, and then asks attendees to use their new process skills during the online session. Through guided practice, attendees build their process muscles, creating the confidence and experience to help your organization successfully recapture time, deliver better and faster outcomes, and say yes to your governing board and community.

Learn How to Create the Capacity to do More for Your Community

Right now, philanthropic and nonprofit organizations must function efficiently in order to meet the pressing needs of constituents. Through an investment in eight hours of live, online process transformation training, your employees will gain skills and hope while helping achieve your organization’s goals.

Learn more about our live, online process transformation training here: Training: Think Differently Process Transformation Workshop for Foundations.

About Lee Kuntz and Innovation Process Design

For 20 years, Lee Kuntz has been helping organizations think differently about how work is done. With tech-savvy tools and engaging content, our online training and coaching teach employees how to capitalize on proven nonprofit best practices.

Process Improvement to Transformation

Not Just Plug and Play: Look Within When Implementing New Software

April 10, 2020 | 7:51 am

Is your organization working to help your community more at this challenging time? Are you hindered by your systems? You will have the opportunity to continue your organization’s system discussions later this year. Will your team be ready to transform your processes to fit the new system?

Adding new software is a major investment. It’s a big job, and new software alone is no guarantee that an organization will improve outcomes enough to cover the cost of installation. Learn the business process redesign best practices shared by those who have succeeded on that journey in this report. Summary of Reimage Processes for New Software Survey

 

Turn Remote Operations Risk into Amazing Results

March 17, 2020 | 12:47 pm

Is your office in remote mode? So many teams are now working from home as we collectively battle the COVID-19 pandemic. Remote work can reduce personal and community health risk. Yet it can be unhealthy for your organization. Remote work can be slower and less accurate, impacting your organization and your community. A key question in this transition is: With this big change of unknown duration, how will your team continue to serve your community in a seamless way?

Key Risks

Teams that move to remote work find key risks.
o Paper piles of work are no longer visible, resulting in stalled or forgotten work.
o In-person double checks and communication may not happen, resulting in errors and embarrassment.
o Quickly made process adjustments to fit remote operations create the risk of errors and missed steps.
o Back-and-forth online communications may slow work down, consuming already tight capacity.

The Solution

Remote work is an opportunity to redesign your processes to regain capacity, maintain quality, keep up speed, and preserve your reputation. Some organizations are using proven process transformation tools to achieve these goals. For example, as a result of our process transformation work, one foundation recaptured time while delivering error-free results for three years. This group became an effective cross-organization team, performing better and accomplishing more in a consistently high-quality manner.

Is this what you are looking for?

If your team is going remote, connect with process improvement coach Lee Kuntz about a live, online checkup for your key processes. We use our proven process transformation coaching, training, and tools to help you mitigate risk and deliver upon your organization’s commitments. Checking up on small processes can be done in a couple hours.

Contact Lee to discuss how your team can create a seamless transition to remote processes while maintaining and growing great results.

Philanthropic Organizations Flex Process Improvement Muscles to Achieve Substantial Results

April 9, 2020 | 9:48 am

Private and community foundations across the nation are flexing their process improvement muscles. They are achieving impressive results, including:
• Recapturing hundreds—even thousands—of work hours
• Delivering better or faster grants
• Maximizing a big technology investment
• Breaking down crippling silos across the organization
• Creating a culture of improvement

For example, one foundation used process improvement training and coaching to transform a grants process from 75 to 39 steps. They immediately started recapturing time, which enabled them to reinvest it in serving their community. They expect to recoup over one thousand hours from their investment.

Is this an anomaly? Actually, many philanthropic organizations report these impressive results. In fact, every nonprofit foundation we worked with significantly streamlined its processes. As shown in the graph below, these leaders reduced their number of steps by 52 percent. With each wasteful step removed, these foundations better positioned themselves to accomplish their central mission of increased impact.

Process Transformation Results

The Secret: Building Process Improvement Muscles

Leaders and staff can learn how to achieve measurable results through our Think Differently Process Transformation Workshop™. Designed specifically for community and private foundations, this workshop equips you and your colleagues by taking you through an intensive day of learning and practice. Attendees bring and solve a process pain point in the workshop. Attendees routinely say they take home improvement ideas they can implement immediately, particularly by addressing “pain points” that slow down their work processes. They often comment how process improvement opportunities will help them save time, deliver better service to donors and grantees, and create bigger impact in their community.

“Lee’s custom process for foundations is transformational. I was able to implement her process immediately and see results.”
Community Foundation Executive Director

“We all get complacent in doing things the same way. The Process Improvement training provided the opportunity to examine our processes for alternative ways that save time without compromising accuracy.”
Foundation Vice President and CFO

In 2020, philanthropic organizations will have two opportunities to learn these skills: Online May 18 and 19, and September 10 in Novato, California. Learn more at: Think Differently Process Transformation Workshop. Or contact Lee Kuntz to get detailed registration information.

Over a thousand hours of work time are just waiting to be recaptured by your team so you can reinvest them in your community. Take the first step to learn more!

Transform Philanthropic and Nonprofit Processes, Recapture Time

March 24, 2020 | 2:10 pm

Financial leaders from philanthropic and other nonprofit organizations will hear the ideas that are transforming their industry at the NFG North Conference 2020, on October 8, 2020.

Philanthropic and nonprofit organizations work hard for their communities. Yet they have very limited resources. Maximizing those resources is key to their success. Lee Kuntz’s two session at the NFG North Conference 2020 provide ideas and concrete practices in the maximization techniques that are working in the industry.

Conference attendees will learn how to solve these pain points.
• Overwhelming workloads and employees working late
• New program ideas with no funding or capacity to do them
• Taking heat for errors
• Unused technology tools

Organizations will hear how nonprofits, including foundations, have cured this pain and are now heroes of their teams, audit committees, and boards. One nonprofit recaptured over 60% of their working time, now delivering faster and better results to their community, partners, and board.

Consider this: What would your nonprofit do with 1,000 hours of work time back?

The Transformational Workshops

NFG North Conference 2020 features two morning sessions given by Lee Kuntz that will equip financial leaders with the ideas that are making a difference.

Accounting and finance departments routinely get tasked with accounts payable responsibilities. And they work hard to get payments out timely and accurately. Yet are these leaders doing all we can to work efficiently and effectively? Or are there delays, duplicate payments, rounds of rework, or late payments?

The first workshop, Transform Accounts Payable, is a deep dive into how to transform the accounts payable process into a sleek, painless operation while recapturing hundreds even thousands of hours of time. Given much of the organization touches bill payment, each organization leader can get time back.

All financial leaders have done process improvement. Yet it’s advanced process improvement skills that are making the difference for nonprofits. The second workshop, Transformational Process Improvement, shows attendees how process transform skills are making the difference for nonprofits. Then these leaders will be part of making those results happen in a rapid improvement game.

NFG North financial leaders can register for the entire day of learning at: NFG North Members Register Here
Not a NFG member yet and want to attend? Contact Lee Kuntz to request one of her tickets to this event.

About Lee Kuntz

Lee Kuntz, process improvement speaker, trainer, coach, and strategist, has helped numerous philanthropic and other nonprofits to successfully create capacity and deliver better and faster results to their community. Lee believes employees are the right people to improve how work is done. When they have skills-and-will in transformational process improvement, they can achieve impressive results.

Clients Lee has trained and coached have recaptured thousands of hours of work time from their back office and have reinvested the time saved into the community. These organizations go beyond balancing to sustaining and thriving. Lee has an MBA from the Carlson School of Management, is a Certified Lean Six Sigma Black Belt, and is a Human Centered Design practitioner.

New System Install Success

Discover Your Team’s Process Improvement Opportunity

January 13, 2020 | 7:26 am

Every day teams can manage their processes to deliver winning results. By both improving and controlling critical processes, these teams can both make a big impact and get home at night.

Most of us have improved processes. We have tweaked the steps of work, fixed breaks, and automated. The next step—process management—is a powerful approach that can be the difference between failure and success.

Now you can measure your team’s process management muscles through an eight-question survey. This survey helps you see beyond tweaking, to fix pain points and transform outcomes. Through the survey’s results, you can discover your team’s process management strengths and opportunities.

Select the survey answer that best reflects how your team handles your critical processes. Eight-Question Survey Link

Do you want to learn more about how these important concepts can create results for your team? Then complete the survey, add your email address, and submit your answers, thereby emailing yourself your answers.

Our process coach and trainer Lee Kuntz will also receive a copy. Your contact information will not be used for any other purpose. Lee will then connect with you to hear and answer any questions about how each of these key process capabilities can help your team achieve the results you need.

Contact Lee today to discuss your challenge.