My Continuous Improvement Job Is On The Line!

Tag: problem solving

My Continuous Improvement Job Is On The Line!

May 14, 2018 | 8:12 pm

Dear Lee,
I am constantly beating my head against a brick wall! Our continuous improvement team delivers training, leaders listen, shaking their heads yes, and leave excited. When they go apply what they learned, they can’t seem to connect the dots – like we’re speaking a language they don’t understand. Perhaps Martian gibberish…

They contact us when the wheels fall off rather than for help with proactive improvement. This is NOT what I signed up for. I thought I was going to make a difference. But now it appears my job is on the line! HELP!

Hopeless in Boulder, CO

Dear Hopeless:
Gosh, sounds like you’re walking on a tight rope 50 feet in the air at a circus.

This is where continuous improvement leaders land when they aren’t receiving the needed support.

It’s time to assess the strengths and weaknesses of your continuous improvement program.
First question to assess your program: Do you have documented results that continuous improvement has generated? Hours saved? Errors decreased? Customers served faster?

Evidence Gets Support.
We teach our teams to outline results before and after the continuous improvement project. We have a template I can share with you.

Asking and answering key questions will help identify your program’s opportunities.
This approach generates a customized program to gain the support and turn your team into heroes.

There is hope. We have helped many continuous improvement leaders off the tight rope. They have successfully gained support and do the work they deserve. You can achieve this success too.

Lee

P.S. Contact me for the template and to talk through your challenges.

Process Improvement Training Results in Very Little Overtime. That’s my problem!

May 14, 2018 | 7:57 pm

Dear Lee:
So I really do appreciate you training my team this year. We did indeed achieve success from the overwhelming work we faced. The embarrassing operation errors are gone. Clients and leadership love us. This process improvement training transformed our business and culture.

Did I mention, we work very little overtime?
That’s my biggest problem right now!

With the holidays coming up, I think about how I’ve avoided my mother-in-law’s holiday dinners for years by claiming overtime. She serves headcheese, kishke, and pig snoots to name a few. These, well, SCARE ME. I may have to face my fears this year. Or maybe you could pull one more nugget out of your bag so I can avoid this event?

Hiding Out in the East

 

Dear Hiding:
Let me check my bag – no, no advice on mother-in-laws. But heritage food – yes. I’ve had the privilege of sampling all these and agree with you. Luckily you do have time to figure out how you will handle this moment. The good news – overtime doesn’t have to be part of your plan. Good Luck!
Lee

Simply stated, process improvement is a change in work steps to improve outcomes. Through process improvement training you too can overcome overwhelming workloads, eliminate errors, and improve relationships with clients and leadership. Contact Lee Kuntz at 651-330-7076 to talk about what this might look like for your team.

Contact Lee today to discuss your challenge.