CAP agency capacity to serve the community has always been tight. Now with the added COVID expectations, agencies are challenged to serve their community as fast and well as needed. In this session, learn how CAP agencies are taking a deep dive into their how they deliver services-their operations-to deliver more and better outcomes to their community without wearing out staff. In addition to hearing from a CAP agency executive director about his team’s journey, experience operations transformation through a fun and engaging activity.
There are a lot of good sessions at this conference. If you are a Community Action Agency attending your annual conference, consider sending someone from your organization to this fun session to bring home ideas to serve your community better.