Do You Have Opportunities to Improve Process?

Do You Have Opportunities to Improve Process?

As the new year begins, you may wonder whether there are ways your team can improve process. I am frequently asked about this, and based on my experience and certifications, I see critical feedback from your customers and community as a sign of a potential process improvement opportunity.

Feedback as an Indicator

As an organization that seeks to make a positive impact on your community, you undoubtedly receive feedback from many parties. The kind of feedback you receive can help you pinpoint areas where process improvement might be both warranted and achievable.

Is any of this feedback familiar to you?

• Your board is challenging the organization to deliver more to the community.
• There is board pressure to keep costs and resources at current levels despite inflation.
• Visionary senior leaders are looking for the next level of impact or service.
• Community members are asking for more help and/or for help to be delivered more quickly.
• Funders are asking for a greater community impact from their investment.
• Employees are communicating that they are overwhelmed with work or are at risk of leaving.
• Partners are seeking ways to work together more effectively so they can help others.
• Regulators are asking your organization to deliver services to the community in a timelier manner.

These parties all want you to do more with what you have. You can close your ears to this feedback, or you can treat this feedback as a golden opportunity to apply proven process improvement techniques that address the identified concerns. Taking a deep dive to assess your processes can enhance how work is done and can change outcomes for the better.

Opportunity Knocks!

So, does your organization have an opportunity to improve process? If you have received critical feedback from any key parties, the answer is yes. To learn more about your team’s potential to improve the way your work is done, contact me to talk through what you see. Others have improved processes to better serve their community. You can too!

About Lee Kuntz and Innovation Process Design

As founder and president of Innovation Process Design, Lee Kuntz has spent over two decades using process improvement to solve the unique challenges faced by leaders of complex service organizations. Through expert training and coaching, she helps teams look at their work with new eyes, transform how work gets done, and create real results. Contact Lee with questions or to talk about your situation and what you want to achieve.