Process Improvement + DEI = Expanded Impact

Process Improvement + DEI = Expanded Impact

April 12, 2021 | 3:52 pm

Many organizations are focused on building their diversity, equity, and inclusion (DEI) capabilities. Yet daily operations continue as a priority. The community continues to need help. Funders need transparency and services. And operations processes need to be improved to deliver more services and better outcomes. With operations and DEI being parallel focuses, now is the time to incorporate DEI into process improvement to create an expanded impact.

About Proven Process Improvement Tools

Proven process improvement tools have been streamlining workflow and delivering better outcomes for years. Learn more about these time-tested tools and the importance of professional certification in this blog post: Process Certification Helps Organizations Achieve the Results They Need.

Historically, when a certified process improvement consultant uses these tools to transform both processes and outcomes, the track record has been impressive. The graph below illustrates how Innovation Process Design (IPD) capitalizes on our skills and experience to make processes faster and better, resulting in an enhanced customer experience and recaptured internal capacity.

In our upcoming webinar, learn more about how we have used these recognized approaches to help bring positive, measurable results to many organizations: Live Webinar: The Secret to Recapturing Foundation Time And Capacity.

About Diversity, Equity, and Inclusion

Increasingly, many organizations are seeking to understand and incorporate DEI into their daily operations in a significant way. We understand diversity to mean that multiple identities and characteristics are represented in an organization. Equity means all these diverse identities have power. Inclusion means that all perspectives matter.

When a full-bodied commitment to DEI is in place, individuals within an organization feel a sense of belonging. Diversity advocate Verna Myers said it well. “Diversity is being invited to the party. Inclusion is being asked to dance.”

The figure below defines diversity, equity, and inclusion and illustrates the potency of their overlap.

Building DEI into Processes and Operations

When tried-and-true process improvement tools are supplemented with DEI focused techniques, great results can happen. Teams develop a clearer understanding of what their partners and patrons need. These teams generate more innovative ideas. They also improve decision making by incorporating the views and expertise of diverse team members. Positive synergy results when everyone feels heard and included.

We Engage and Optimize People and Operations for Greater Impact

IPD’s commitment to diversity, equity, and inclusion guides our internal operations. In addition, we have designed, tested, and added DEI steps into our process improvement training and coaching services. Our underlying beliefs and actions have shaped our DEI statement:

Innovation Process Design works to unlock and optimize organizations and their employees to maximize their operations impact. Our services engage organizations in bringing diverse views into each process design. We focus on using data and practicing transparency to identify and remove bias. Through the use of proven tools and approaches during projects, we help assess and balance power to create equity and inclusion. We live our diversity, equity, and inclusion values by holding ourselves accountable as we ask for and act on feedback.

Outcomes of Certified Process Improvement + DEI

Feedback from clients who have leveraged our certified process improvement + DEI services show they have been impressed by our commitment to incorporating DEI in process redesign. Even though these organizations are formulating or have already worked through their next iteration of DEI, they are surprised by our approach and questions. I suspect this is the first time they have thought about DEI and processes this way. Also, few consultants have integrated this important attribute into their services, making IPD’s services unique.

Through our coaching and training, organizations are successfully executing process improvement . They are receiving input from a wider range of staff and community representatives and are experiencing more eye-opening moments. For example, one foundation representative recently commented that “people who normally don’t speak up, now are.” Foundations appreciate that improving the way they do their work can be compatible with their commitment to DEI.


Organizations are liking the results they achieve through process improvement plus DEI. Staff members hear, engage, and understand more. These organizations live their DEI values while achieving improved outcomes. Your organization can too! Contact Lee Kuntz to learn more. And follow our blogs to hear more about the results organizations are achieving from proven process improvement tools +DEI.

Contact Lee today to discuss your challenge.