Many foundations and nonprofits receive the majority of their contributions during November and December. This makes for a busy donation season, which can result in employee stress and delayed responses to donors and grantees. Instead, some teams take one hour to conduct a process walk through, which enables them to thrive during this busy season.
The Best Practice to Create Capability
The volume of work during this time can overwhelm normally adequate processes and capacity. A way to create capacity and to firm up processes during the upcoming onslaught is to conduct a one-hour process walk through of any high-volume processes. This best practice reminds employees of how work needs to be done, identifies sticking points and engages the team in making backlogs visible and solvable.
An effective process walk through follows specific steps. Here is a link to my firm’s IPD Process Talk Walk through Best Practices. Feel free to print this document and use it during your process walk through.
And contact me with any questions or to talk about what you see during busy season. As a process coach and trainer, I have seen teams go from drowning to thriving during November and December. Your team can also.