Case Studies

Growing Pains: No Pain – Much Gain

Lee Kuntz engages and empowers employees to upgrade processes to get ahead of work, recapture time and add to the bottom line.

A leader joined the team of a rapidly growing service-oriented organization. Sales had doubled and were expected to double again in the next two years. In addition, a recent internal audit reported gaps in the company’s effectiveness which needed to be resolved immediately. As a result of these growing pains, the operations team found themselves overwhelmed. Employees wanted to stop fighting fires, get ahead of the work, and do it right. What could this leader do to get this group on the right track?


Innovation Process Design’s Lee Kuntz was invited to study the situation. Lee recommended a customized process improvement plan to get ahead of the work. The plan was accepted. Lee then trained employees in process improvement. Lee then coached the teams to see their opportunities to improve and to develop more effective and efficient work process. Within six weeks, the employee team provided key partners with a roadmap of solutions for their challenges.


These improved processes transformed the team’s approach from reactive to proactive. Now they deliver more value to their customers and an improved bottom line.

The employees have become drivers of these implemented changes within the organization creating ongoing optimization and continued growth. The internal auditors were satisfied with the Process Improvement Plan.

After the project was completed, the leader shared, “I am confident that the work we accomplished will make this process more efficient and effective. The training and coaching laid the foundation for future opportunities and growth.”

These success stories demonstrate how Innovation Process Design's proven approach cures operational pain and creates measurable improvement for organizations that rely on a smooth delivery of services.

Contact Lee today to discuss your challenge.